Service SkillsLaajuus (5 cr)
Course unit code: R64B034
General information
- Credits
- 5 cr
- Institution
- Peppi
Objective
You will understand special characteristics of service and service production. You will learn basic skills of service in theory and in practice.
Content
First you will get acquainted special characteristics and basic concepts of service. You will bone up on basic cases of behaviour and customs and will apply them in customer service. You will get acquainted different service systems and usage of them in working life.
Qualifications
Not previous know-how required.
Assessment criteria, good (3)
Assignments, exam.