Sustainability, quality and safety managementLaajuus (5 cr)

Objective

You can define sustainable development and its components. You can evaluate how the various components of sustainability relate to each other and to other current themes. You know the basic norms, acts and directives related to tourism and hospitality and you know how the safety and healthiness of the business environment is officially supervised. You know what kind of responsibilities you have in your professional role and you can act accordingly. You can find topical information about sustainability, quality and safety and apply it to your duties and in the development of business operations.

Content

What is sustainable development, its components and its different perspectives? What is quality in tourism and hospitality and how can it be developed and managed? Which norms, acts and directives apply to safety management in tourism and hospitality business? What kind of responsibilities do you have in your professional role? What are the risks and disadvantages in this field and how can you reduce them?

Qualifications

No prerequisites

Assessment criteria, good (3)

You can a) use professional terminology systematically. b) look for information in the key information sources of the field. d) cooperate with customers, users and target groups. e)use the key models, methods, software and techniques of the professional field. g) justify your actions according to the ethical principles of the professional field.