Hospitality managementLaajuus (5 op)

Osaamistavoitteet

You are able to: - outline the basic principles and design of hospitality management - explain the role of travel motivators and destination life cycles - identify the management and employee positions in a hospitality organization and discuss the responsibilities and activities involved with each in achieving the goals of financial profit and guest service - outline effective quality management techniques for people, facilities, products, and economics in the hospitality industry - analyze the impact of management style on guest services and employee relationships

Sisältö

What is the scale of tourist movements in the 21st century? How to activate team skills by understanding the different tasks, activities and functions of your team when managing a hospitality organization? Why there is a need for sustainable tourism development? What are the topical issues, revealing the fast-changing nature of the tourism and hospitality business in terms of both demand and supply? How to be aware and understand the complexity and interconnection of the modern tourism and hospitality industry?

Edeltävä osaaminen

No prior studies needed

Arviointikriteerit, hyvä (3)

The student is able to: a. use professional vocabulary proficiently b. demonstrate the ability to analyze tourism and hospitality data c. define risk management factors and issues related to the hospitality industry d. understand the key components of managing the hospitality departments in an organization e. apply the key models of professional field using trends in the hospitality and tourism industry f. demonstrate leadership skills g. apply and promote ethical principles in different situations