Accommodation servicesLaajuus (5 cr)

Objective

You can use professional terminology related to accommodation services. You can describe the basic functions and processes (booking, reception and housekeeping services, etc.) and how they are related to each other. You are able to carry out the basic tasks of housekeeping and reception.

Content

What are the key professional concepts in accommodation services? What kind of operations and processes are included in accommodation services? How do you work in reception and housekeeping services? How to you operate with hotel software?  

Qualifications

No prerequisites

Assessment criteria, good (3)

b) look for information in the key information sources of the field. c) identify interrelated tasks.       d )cooperate with customers, users and target groups. e )use the key models, methods, software and techniques of the professional field. f) work as a goal-oriented team member.