Hospitality managementLaajuus (5 cr)

Objective

You are able to -recognize the global trends and challenges in the hospitality field -take into account the different cultures of customers and staff in hospitality management, especially Russian and European countries -gather information about customers' needs and utilize it as fundamental basis of hospitality management -use the key models and tools of human resources and operational management

Content

What are the global trends and challenges in the hospitality field? (Why is there a need for sustainable tourism development? What are the topical issues, revealing the fast-changing nature of the tourism and hospitality business in terms of both demand and supply? How can you become aware and understand the complexity and interconnection of the modern tourism and hospitality industry?) How do you take into account the different cultures of customers and staff in hospitality management, especially Russian and European countries (How do you activate team skills by understanding the different tasks, activities and functions of your team when managing a multicultural hospitality organization?) How do you gather information about customers' needs and utilize it as fundamental basis of hospitality management? How do you use the key models and tools of human resources and operational management

Qualifications

Management and leadership or corresponding know-how

Assessment criteria, good (3)

Students can: b. evaluate information sources critically c) work as team members in working life expert duties and describe the problems of the professional field d. evaluate operations in customer, user and target group situations e. choose appropriate models, methods, software and techniques according to the purpose and justify these choices f. promote teams' goal-oriented operation g. apply critically the ethical principles of the professional field in different situations