Development and Assessment of Social and Health ServicesLaajuus (10 cr)

Objective

  You know how to develop the social and health services as part of the welfare service system in cooperation with different actors. You know how to evaluate and develop the social and health care service entities innovate and produce new knowledge. You know how to take advantage of foresight about the development of services and carry out a preliminary assessment. You know how to develop customer-oriented services in the future and consciously as part of strategic management. You know how to apply the participatory management of the development of services You know how to lead the unit operations and the change in effective monitoring of financial and operating ratios. You know how to use different methods of quality management in provision of services

Content

  What are the social and health services for producing? How do you assess and develop the social and health service packages? How to apply economic valuation of social and health services, assessment of the performance? What doescustomer focus mean the development of services? What does participative management means the development of services? How to plan, implement, and assess the financial business processes in public and private services, and the third sector? What kind of things in the tender competition should be taken into account? What kind of quality management methods can be used in provision of services?

Qualifications

  Health and welfare policy approaches and policies5 cr Leadership and Management Skills5 cr

Assessment criteria, good (3)

  According to the criterions of master’s degree programmer.