Logistics service designLaajuus (5 cr)
Code: LO00EB65
Credits
5 op
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Enrollment
08.04.2024 - 21.04.2024
Timing
16.09.2024 - 30.11.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- English
Seats
20 - 40
Teachers
- Tuula Kuparinen
Teacher in charge
Tuula Kuparinen
Groups
-
LOKT22SPLogistics, full-time studies
-
LOKT24SDDouble Degree in Logistics Engineering
-
LLKT24SDDouble Degree in Business Logistics
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Materials
Study material will be informed later
Teaching methods
The course will have a few facilitating contact lessons (class or distant); otherwise the course is executed in form of a large group assignment, mainly carried out outside the classes. The course will be graded based on the group assignment. In the assignment the students will carry out logistics service design project.
Employer connections
No.
Exam schedules
Exam on the Learn platform
Student workload
135 h
Content scheduling
Lectures
Exam
Logistics service design project (group assignment)
Evaluation scale
1-5
Assessment methods and criteria
Exam is 50% of the course grade
Logistics service design project (group assignment) is 50% of the course grade
Enrollment
21.08.2023 - 01.09.2023
Timing
04.09.2023 - 03.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- English
Degree programmes
- Degree Programme in Logistics
Teachers
- Tuula Kuparinen
Teacher in charge
Tuula Kuparinen
Groups
-
LOKT23SDDouble Degree in Logistics Engineering
-
LLKT23SDDouble Degree in Business Logistics
-
LOKT21SPLogistics, full-time studies
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Materials
Study material will be informed later
Teaching methods
The course will have a few facilitating contact lessons (class or distant); otherwise the course is executed in form of a large group assignment, mainly carried out outside the classes. The course will be graded based on the group assignment. In the assignment the students will carry out logistics service design project.
Employer connections
No.
Exam schedules
No exam.
Student workload
135 h
Content scheduling
Lectures
Logistics service design project (group assignment)
Evaluation scale
1-5
Assessment methods and criteria
Logistics service design project (group assignment) is 100% of the course grade
Enrollment
22.08.2022 - 28.08.2022
Timing
05.09.2022 - 02.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- English
Degree programmes
- Degree Programme in Business Logistics
Teachers
- Tuula Kuparinen
Teacher in charge
Tuula Kuparinen
Groups
-
LLKT22SDDouble Degree in Business Logistics
-
LOKT22SDDouble Degree in Logistics Engineering
-
LOKT20SPLogistics, full-time studies
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Materials
Study material will be informed later
Student workload
Lectures 12,5 h
Independent work, 122,5 h
Content scheduling
Lectures
Logistics service design project (group assignment)
Evaluation scale
1-5
Assessment methods and criteria
Logistics service design project (group assignment) is 100% of the course grade