Service experienceLaajuus (5 cr)

Objective

You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.

Content

What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?

Accomplishment methods

Students can
1a. find, study, produce and evaluate data comprehensively in their field of expertise
b. solve problems in research, development and innovation.