Customer service process planning (2 op)

Tavoitteet

By the end of this course, students should be able to

know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.

Opiskelumateriaali

All study material and links to electric sources are on Learn platform.

Opiskelumuodot ja -menetelmät

The course is totally online in Learn platform, no live lectures. You will work independently, no group work.

This course includes different kind of assignments and tests with deadlines.

Student's workload is approximately 54 hours.

Lisätietoja opiskelijoille

This course is carried out by Xamk Open University of Applied Sciences.
Xamk degree students cannot enrol on open UAS courses.

Arviointiasteikko

Hyväksytty/Hylätty