Customer service process planning (2 cr)
Code: AV00EI31-3002
General information
- Timing
- 14.02.2022 - 20.11.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Distance learning
- Unit
- Vanha_Open UAS and Continuing Education (vanhettu)
- Campus
- Ecampus
- Teaching languages
- English
- Degree programmes
- Degree Programme in Tourism and Service Business
- Open University of Applied Sciences
- Teachers
- Tuija Silfer-Karppanen
- Anu Rantanen
- Teacher in charge
- Anu Rantanen
- Groups
-
VV2022-2023Optional studies 2022-2023
- Course
- AV00EI31
Objective
By the end of this course, students should be able to
know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.
Course material
All study material and links to electric sources are on Learn platform.
Study forms and methods
The course is totally online in Learn platform, no live lectures. You will work independently, no group work.
This course includes different kind of assignments and tests with deadlines.
Student's workload is approximately 54 hours.
Further information
This course is carried out by Xamk Open University of Applied Sciences.
Xamk degree students cannot enrol on open UAS courses.
Evaluation scale
Approved/Failed