Client experience in cultural wellbeing servicesLaajuus (5 cr)
Code: KU00EV33
Credits
5 op
Teaching language
- Finnish
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied and described?
Qualifications
Theoretical basis of cultural well-being
Enrollment
08.01.2024 - 28.01.2024
Timing
01.01.2024 - 31.07.2024
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Unit
Sosiaalialan ja toimintakyvyn edistämisen koulutusyksikkö
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development of Data-based Wellbeing Services
- Kulttuurihyvinvoinnin koulutus (ylempi amk, Terveys- ja hyvinvointialat)
Teachers
- Päivi Petrelius
- Annele Urtamo
- Sanna Haapanen
Teacher in charge
Annele Urtamo
Groups
-
KUSKV24KYMaster's Degree Programme in Cultural Well-being
-
KUMKV24KYMaster's Degree Programme in Cultural Well-being
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied and described?
Evaluation scale
1-5
Qualifications
Theoretical basis of cultural well-being