Hospitality business environmentLaajuus (5 cr)

Objective

You can describe hospitality as a concept, field of business and as professions. You can describe what skills and competence you need on this business field. You can describe how this business produces experiential customer services. You can use field-specific statistics and publications to find information about and describe the present status and the future prospects of your field. You can work as a goal-oriented individual and team member in all kinds of organizations in your field.

Content

What is meant by tourism and hospitality as concepts? What professions and fields are included in this field of business? What kind of skills and competence do you need in this field and in the various business environments? From which statistics and publications can you find information about this field?

Qualifications

No prerequisites

Assessment criteria, good (3)

You can a) use professional terminology systematically. b )look for information in the key information sources of the field. c) identify interrelated tasks. d) cooperate with customers, users and target groups. f) work as a goal-oriented team member.