Design of public servicesLaajuus (5 cr)

Objective

You can identify the potential of design in the development of public services.

You are able to apply the service design process and key methods to the development of public services.

You can identify the specificities of public service design and development from a broad perspective.

Content

How can the development approach and process of service design be utilized in the design of public services?

How can the key methods of service design be used in the design of public services?

What specific features are there in the design of public services?

Evaluation

Students can

c. identify interrelated tasks.

d. work together with customers/clients, users and target groups.

e. use the key models, methods, software and techniques of the professional field.