Design of public servicesLaajuus (5 cr)
Code: PA00FK64
Credits
5 op
Objective
Identify the potential of design in the development of public services.
You will be able to apply the service design process and key methods to the development of public services.
Identify the specificities of public service design and development in a broad perspective.
Content
How can the development grip and process of service design be utilized in the formulation of public services?
How the key methods of service design can be used in the design of public services?
What specific features are there in the design of public services?