•   Leadership and customer relations LT00CY56-3005 06.09.2021-12.12.2021  5 credits  (LTMI19SVB, ...) +-
    Learning outcomes of the course
    You are able to monitor and evaluate development of the customer relations from leadership point of view.
    You can acquire and maintain customerships.
    You are able to evaluate and utilize multichannel strategies in development of customerships.
    You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
    Prerequisites and co-requisites
    Knowledge of the basics of Customer insight and customer service plus Development of leadership is recommended.
    Course contents
    How to monitor and evaluate development of the customer relations from leadership point of view?
    How to acquire, develop and maintain customerships?
    How to utilize multichannel strategies in development of customerships?
    How to evaluate and develop your leadership skills in state of change taking into consideration customerships?
    Name of lecturer(s)

    Marika Vartiainen

    Mode of delivery

    Distance learning

    Recommended or required reading

    Learnin aineisto ja opettajan myöhemmin määrittelemä materiaali. (not translated)

    Assessment methods and criteria

    Osaat käyttää asiantuntevasti ammattikäsitteitä eri tilanteissa (a)
    Osaat arvioida käyttämiäsi tietolähteitä kriittisesti (b)
    Osaat valita tarkoituksenmukaiset mallit, menetelmät, ohjelmistot ja
    tekniikat ja perustella valinnan (e) (not translated)

    Language of instruction

    Tuition in Finnish

    Timing

    06.09.2021 - 12.12.2021

    Enrollment date

    12.04.2021 - 25.04.2021

    5 credits

    Group(s)
    • LTMI19SVB
    • LTMI19SVA
    • LTMI20SVA
    • LTMI20SM
    • LTMI20SVB
    • LTMI19SM
    Seats

    20 - 60

    Unit, in charge

    Liiketalouden koulutusyksikkö, Mikkeli (not translated)

    Teacher(s)

    Marika Vartiainen

    Programme(s)

    Degree Programme in Business Management

    Unit location

    Ecampus

    Virtual proportion

    5 credits

    Evaluation scale

    1-5

    Planned learning activities and teaching methods

    Työhön integroitu oppimisväylä:
    Perehdyt itsenäisesti opintojaksoon liittyvään materiaaliin ja teet tarvittavat oppimistehtävät verkkototeutuksen mukaisesti. (not translated)

    Students use of time and load

    Opintojakson laajuus on 5 op, mikä tarkoittaa noin 135 tunnin työskentelyä (not translated)