Tourism risk management (5 op)

Tavoitteet

You are able to -look for information about tourism risks and safety issues -recognize the risks in various tourism services, activities and products -know and understand the duties and responsibilities of tourism enterprises, entrepreneurs and staff in safety and risk management -perform a risk assessment -in your work follow the duties and responsibilities defined in legislation and guidelines concerning tourism risks -communicate properly about risks and safety issues  

Sisältö

Where do you find information, models and guides about tourism risk and safety issues? What kinds of risks and safety issues are involved in tourism? What are the duties and responsibilities of entrepreneurs and staff in tourism field? How do you perform a risk assessment? What kinds of safety documents are required in hospitality businesses? How do you work responsibly and according to safety norms? What is good risk and safety communication?

Opiskelumateriaali

This course is carried out in Learn - eLearning environment platform.
This course contains online material, independent written assignments, online tests and final exam. If you need to get individual counselling, you could get it online, or by meeting the teacher, pointing out the reason and the date by sending a message to the teacher.

Opiskelumuodot ja -menetelmät

This course examines the concept of Tourism risk management. We’ll review theoretical risk concepts and practical risk management applications while exploring applicable areas of statute, tort, and contract law.
Managers in hospitality and tourism bear the responsibility of operating legal, moral, and ethical businesses to reduce risk and liability. To be able to do this, prospective managers must familiarize themselves with relevant laws and processes. By the end of this course, students will develop the skills to apply risk management principles to maintain legal, safe, efficient and sustainable hospitality and tourism operations.
The contact lessons will be delivered in a seminar-style, and students will participate in deep discussion.
The studies are also suitable for students who want to study in a flexible way – studies could be done totally online. If you choose this way of studying, you much inform the teacher from the beginning of the course.

TKI ja työelämäyhteistyö

Course assignments could be done on the material got from your working / training place.

Tenttien ja tehtävien ajoittuminen

At the end of the course you will pass an online test exam. Instructions you could find in Learn.

Opiskelijan työmäärä

The course is worth 5 cr.

Arviointiasteikko

1-5

Arviointikriteerit, hyvä (3)

Students can: b) evaluate information sources critically c) work as team members in working life expert duties and describe the problems of the professional field e) choose appropriate models, methods, software and techniques according to the purpose and justify these choices f) promote team's goal-oriented operation g) apply critically the ethical principles of the professional field in different situations

Arviointimenetelmät ja arvioinnin perusteet

- Students are able to define the concepts of risk and risk management
- Apply the four steps of a risk management process to a tourism operation
- Identify potential liabilities and develop mitigation strategies to minimize the impact of these
- Identify the four elements of a negligent action
- Demonstrate a working knowledge of occupational health and safety in tourism

Esitietovaatimukset

Quality and safety in hospitality management or corresponding know-how