Service design 1: Customer service design and quality of service (3 op)

Tavoitteet

By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.

Sisältö

Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Opiskelumateriaali

You will get the study material on Learn platform.

Opiskelumuodot ja -menetelmät

The course is 100 % online on Learn platform and you will study independently, no live lectures or group work. You will have different kind of assignments which you have to pass to be able to perform the course.

Tenttien ja tehtävien ajoittuminen

Two exams and one assignment which have to be passed until 1st December 2024.

Opiskelijan työmäärä

81 h

Lisätietoja opiskelijoille

Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.

Arviointiasteikko

Hyväksytty/Hylätty