Client experience in cultural well-being servicesLaajuus (5 cr)

Objective

You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.

Content

What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied?

Qualifications

Theoretical basis of cultural well-being
Meaning and possibilities of cultural well-being

Evaluation

Students are able
a. to acquire, process, produce and critically evaluate the cross-sectoral information about well being
b. to solve exacting problems in research, development and / or in innovation
c. to evaluate the view and the cosequences of the welfare among cultural well-being
d. to develop independently own skills of thinking
e. to evaluate strategic approaches and to justify their use from the management and development perspective
f. to work independently as an expert or as an entrepreneur in social services
g.to communicate and interact in demanding international contexts of the cultural well-being expertise