Management systemsLaajuus (5 cr)

Objective

You learn the basic principles of most commonly used management standards and excellence awards.
You understand differences between standardized systems and excellence models.
You understand how businesses can benefit from using management systems.

Content

What are the key principles of ISO quality management systems and excellence models?
How do ISO quality management systems and excellence models differ?
How can businesses benefit from implementing management systems?

Accomplishment methods

Students are able to
• use professional vocabulary systematically.
• identify interrelated tasks.
• use the key models, methods, software and techniques of the professional field.