Special questions in client and case managementLaajuus (5 cr)

Objective

Understand customer and service management as a cross - cutting work method in changing social and health care environments
You recognize the multicultural perspective in customer guidance work orientation
You recognize the role of social and health care in the form of customized registration as part of the customer management process

Content

What is the place of customer guidance in society change?
How do you consider multiculturalism in customer guidance?
What is the form of social and health care registration and how it should be applied as a practical tool?

Evaluation

a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
d. work together with target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field