Service design in development projectLaajuus (5 cr)

Objective

You know how to use the most important concepts of service design
You can acquire, interpret and evaluate user information to support development work
You can utilize the most important tools of service design

Content

How do you collect and analyze customer and user information?
How do you utilize service design in a development task?

Evaluation

Uses professional concepts consistently
Uses key models, methods, software and techniques