Customer-oriented assessment and development of social and health servicesLaajuus (5 cr)

Objective

You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors.
You can use foresight data and information in the development of services.
You can apply quality management methods and processes to the evaluation and development of client-oriented services.
You can reform and carry out customer-oriented services as part of strategic and integrative management.

Content

What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic and integrative management?
How do you use foresight data and information in the development of services?

Qualifications

Foundations and principles of health and welfare policy 5 op
Basics and methods of research-oriented development 5 op

Evaluation

Students can
- find, process and evaluate knowledge in her special line.
- solve exacting problems in research-, development and/or innovation work.
- be responsible and develop actions independently.