e-Services in Client Work of Health Care and Social Welfare WorkLaajuus (5 cr)

Objective

After completing the studies, the student understands the factors influencing the introduction of electronic services and is able to promote the introduction of electronic services as a multi-professional collaboration. - you are able to assess the customer's needs and the need and suitability of the customer's electronic services for different customers / customer groups based on it - you are able to guide, motivate and coach the customer / customer groups to use electronic services effectively and to utilize them in the promotion and care of their own well-being and functional capacity - you know how to introduce electronic services to customers in your own substance industry - you are able to apply the principles of client work / care / rehabilitation work in the implementation of electronic services

Content

- factors related to the deployment of electronic services and the deployment process and its promotion - suitability of electronic services for different customers and customer groups - utilization and application of electronic services in customer work and customer work processes - support for the use of electronic services and patient safety, as well as ensuring data protection and security - service control in electronic transactions - multi-channel customer guidance and coaching - application of a motivational interview method to online guidance