Quality Management in Production and ServicesLaajuus (5 cr)

Objective

During the studies of Quality Management in Production and Services the student will - gain insight into quality management, and use of quality tools - be able to analyze and develop quality of processes, products and services - understand importance of customer focus - understand how to implement quality management in organizations and how to create Quality and HSE management systems for businesses

Content

- What is quality? - History and development of Total Quality Management - Continuous Improvement, PDCA and Six Sigma - Quality Tools - Quality Methods for Processes (SPC, FMEA, QFD, DOE) - QHSE Standards - EFQM Quality Award Model