Nurse's remote receptionLaajuus (5 cr)

Objective

• You have good command of professional interaction with different clients in remote nursing. • You are able to conduct assessment of care needs and provide patient guidance through remote connections. • You are able to follow data protection and information security requirements in various remote nursing environments. • You are skilled in using various tools and applications for remote work and can identify different communication channels in the client's remote care. • You recognize the citizen's/patient's competence requirements and readiness for using remote connections. • You recognize the professional competence requirements for using remote work tools. • You are familiar with the concepts of social and healthcare impact assessment and can evaluate the client's service process. • You are able to assess and develop your own competence required for remote nursing consultation.

Content

The course requirements include studying all the materials and completing the following tasks: Customer-Centeredness in Remote Consultations: • Customer-centeredness and customer segmentation • Online test on Customer-Centeredness in Remote Consultations Ethics in Remote Consultation Work: • Online interaction features test • Ethics and interaction in electronic social and healthcare services, and the quiz related to "Ethical Interaction with the Client" video Information Security and Data Protection: • Complete the information security test Remote Work Tools and Multichannel Communication: • Online interaction in chat test (mark as completed) • What is online guidance test (mark as completed) • Different applications in online interaction (mark as completed) • Planning a successful online interaction (mark as completed) • Conditions for good online guidance (mark as completed) Complete the surveys: • Electronic services used by the client. What electronic health services do you have access to? • Client’s competence checklist Nursing in a Remote Environment: • Create a video (max 5 minutes) based on the case you choose. Evaluation of the Effectiveness of Client-Centered Electronic Health Services: • Complete the online test • Create an evaluation matrix Self-Assessment of Competence Required for Nurse's Remote Consultation Work: • Complete the self-assessment based on competence Feedback: • Provide feedback on the study module

Materials

Löytyvät kurssialustalta.

Evaluation

Itsenäisesti suoritettava verkkototeutus.