•   User-driven service development and service design LT00CY44-3010 06.09.2021-12.12.2021  5 credits  (LTMI19SVA) +-
    Learning outcomes of the course
    You can develop the current and new services in an interactive and user-driven way and take into account the possibilities of digitalization of services.
    You can utilise the methods of service design and productisation.
    You can choose and apply interactive development methods and models in practice.
    You can work as a development team member.
    Course contents
    How is the service offering evaluated, renewed and developed in the digital operational and competitive environment?
    How can customer experiences be considered as a basis of service development?
    How are services developed in a user-driven and interactive way?
    What are the basic concepts, goals and methods of service design?
    How does the service design process advance?
    What does the productisation of services mean?
    Name of lecturer(s)

    Heli Juntunen

    Mode of delivery

    Distance learning

    Recommended or required reading

    Tuulaniemi, J. 2011. Palvelumuotoilu. Helsinki: Talentum Media. Saatavilla myös e-kirjana.

    Koivisto, M., Säynäjäkangas, J. & Forsberg, S. 2019. Palvelumuotoilun bisneskirja. Helsinki: Alma Talent. Saatavilla myös e-kirjana: kirjautumalla Haka-tietokantaan teos on vapaasti luettavissa sähköisenä versiona. (not translated)

    Language of instruction

    Tuition in Finnish

    Timing

    06.09.2021 - 12.12.2021

    Enrollment date

    12.04.2021 - 25.04.2021

    5 credits

    Group(s)
    • LTMI19SVA
    Seats

    20 - 60

    Unit, in charge

    Liiketalouden koulutusyksikkö, Mikkeli (not translated)

    Teacher(s)

    Heli Juntunen

    Programme(s)

    Degree Programme in Business Management

    Unit location

    Ecampus

    Virtual proportion

    5 credits

    Evaluation scale

    1-5