Leadership and customer relations (5 cr)
Code: LT00CY56-3002
General information
Enrollment
16.12.2019 - 10.01.2020
Timing
20.01.2020 - 26.04.2020
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 45
Degree programmes
- Degree Programme in Business Management
Teachers
- Sari Toijonen-Kunnari
Teacher in charge
Sari Toijonen-Kunnari
Groups
-
LTMI18SMBusiness Management, part-time studies
-
LTMI17SM
-
LTMI17SPA
-
LTMI17SPB
Objective
You are able to monitor and evaluate development of the customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.
Content
How to monitor and evaluate development of the customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?
Evaluation scale
1-5
Qualifications
Knowledge of the basics of Customer insight and customer service plus Development of leadership is recommended.