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Service design (5 cr)

Code: TK00BK58-3006

General information


Enrollment

14.12.2020 - 14.01.2021

Timing

11.01.2021 - 02.05.2021

Number of ECTS credits allocated

5 op

Virtual portion

1 op

RDI portion

2 op

Mode of delivery

80 % Contact teaching, 20 % Distance learning

Campus

Mikkeli Campus

Teaching languages

  • Finnish

Seats

0 - 32

Degree programmes

  • Degree Programme in Business Information Technology

Teachers

  • Tomi Numento

Teacher in charge

Tomi Numento

Groups

  • TKMI19SP
    Business Information Technology, full-time studies

Objective

You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.

Content

How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?

Materials

All materials are available in Learn.

Teaching methods

Lessons, exercices, independent work.

Employer connections

To be notified in the beginning of course.

Exam schedules

Course cannot be passed with just an exam. Contact course teacher for further information.

Student workload

Lessons, exercices and independent work total approx. 130 hours.

Content scheduling

To be notified in the beginning of course.

Evaluation scale

1-5

Assessment methods and criteria

All assignments and self evaluation. You must receive required minimum points for grade.

Qualifications

Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.