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Service design (5 cr)

Code: TK00BK58-3006

General information


Enrollment
14.12.2020 - 14.01.2021
Registration for the implementation has ended.
Timing
11.01.2021 - 02.05.2021
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
4 cr
Virtual portion
1 cr
RDI portion
2 cr
Mode of delivery
Blended learning
Unit
Department of Information Technology
Campus
Mikkeli Campus
Teaching languages
Finnish
Seats
0 - 32
Degree programmes
Degree Programme in Business Information Technology
Teachers
Tomi Numento
Teacher in charge
Tomi Numento
Groups
TKMI19SP
Business Information Technology, full-time studies
Course
TK00BK58
No reservations found for realization TK00BK58-3006!

Objective

You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.

Content

How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?

Course material

All materials are available in Learn.

Study forms and methods

Lessons, exercices, independent work.

RDI and work-related cooperation

To be notified in the beginning of course.

Timing of exams and assignments

Course cannot be passed with just an exam. Contact course teacher for further information.

Student workload

Lessons, exercices and independent work total approx. 130 hours.

Course part description

To be notified in the beginning of course.

Evaluation scale

1-5

Assessment methods and criteria

All assignments and self evaluation. You must receive required minimum points for grade.

Qualifications

Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.

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