Service design (5 cr)
Code: TK00BK58-3006
General information
- Enrollment
-
14.12.2020 - 14.01.2021
Registration for the implementation has ended.
- Timing
-
11.01.2021 - 02.05.2021
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 4 cr
- Virtual portion
- 1 cr
- RDI portion
- 2 cr
- Mode of delivery
- Blended learning
- Unit
- Department of Information Technology
- Campus
- Mikkeli Campus
- Teaching languages
- Finnish
- Seats
- 0 - 32
- Degree programmes
- Degree Programme in Business Information Technology
- Teachers
- Tomi Numento
- Teacher in charge
- Tomi Numento
- Groups
-
TKMI19SPBusiness Information Technology, full-time studies
- Course
- TK00BK58
Objective
You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.
Content
How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?
Course material
All materials are available in Learn.
Study forms and methods
Lessons, exercices, independent work.
RDI and work-related cooperation
To be notified in the beginning of course.
Timing of exams and assignments
Course cannot be passed with just an exam. Contact course teacher for further information.
Student workload
Lessons, exercices and independent work total approx. 130 hours.
Course part description
To be notified in the beginning of course.
Evaluation scale
1-5
Assessment methods and criteria
All assignments and self evaluation. You must receive required minimum points for grade.
Qualifications
Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.