Managing organizational citizenship behaviour (5 cr)

Objective

You are able to evaluate and justify the importance of workplace community skills (OCB) from the viewpoint of working environment, performance and profitability.
You are able to promote constructive attitude towards workplace activities, atmosphere and fluent co-operation.
You are able to recognize, describe and evaluate your characteristics as a manager and a colleague.
You are able to define responsibilities and authority issues of the members of workplace community.

Content

What are workplace community (OCB) skills?
How do workplace community skills affect the profitability of a company? ? ? ? ?
How to manage and develop workplace community skills?
How you should be managed – how do you act as a subordinate?
What do you expect from co-operation – how do you act as a colleague?
How to get results - alone or in cooperation?
What is the influence of interaction among the members of work community and how to influence wisely?

Course material

Learnin alustalla oleva materiaali ja alustalla ilmoitettu kirjallisuus

Timing of exams and assignments

Opintojaksolla on kaksi lähiopetuspäivää Mikkelin kampuksella:
- perjantai 12.2.2021 klo 9 - 16
- torstai 25.3.2021 klo 9 - 16

Further information

Opettaja on Maria Kangasniemi-Haapala, maria.kangasniemi-haapala@xamk.fi

Evaluation scale

1-5

Assessment methods and criteria

Tehtävät, ei tenttiä