Service design (5 cr)

Objective

You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.

Content

How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?

Course material

All materials are available in Learn.

Study forms and methods

Online lessons, online exercices, independent work.

RDI and work-related cooperation

To be notified in the beginning of course.

Timing of exams and assignments

All assignments must be returned before end date of course. Course can not be passed with just an exam.

International cooperation

To be notified in the beginning of course.

Student workload

Online lessons, online assignments, other educational material and independent work total approx. 130 hours.

Course part description

To be notified in the beginning of course.

Further information

Course is primarily for Business Information Technology students

Evaluation scale

1-5

Assessment methods and criteria

All assignments and self evaluation. You must receive required minimum points for grade.

Qualifications

Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.