Customer orientation in health-promoting services and their development (5 cr)

Code: TE00EM18-3001

General information

Enrollment: 07.11.2022 - 18.11.2022
Registration for the implementation has ended.

Timing: 01.01.2023 - 01.05.2023
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Health Care and Emergency Care

Campus: Kotka Campus

Teaching languages: Finnish

Seats: 20 - 30

Teachers: Virpi Maijala

Groups: TEKT22SY
Health promotion, master studies

Course: TE00EM18

No reservations found for realization TE00EM18-3001!

Objective

• You are able to apply the legislation and theoretical knowledge base on customer orientation when developing health-promoting services
• You can apply customer orientation in the development of health-promoting service paths
• You know how to develop customer-oriented and health-promoting service concepts
• You know how to design health-promoting services in a customer-oriented way

Content

• Legislation, supervision and theoretical knowledge base underlying customer orientation
• Customer-oriented service paths in health-promoting activities
• Customer-oriented and health-promoting service concepts
• Customer-oriented design of health-promoting services

Course material

Ajankohtainen materiaali, joka ilmoitetaan opintojakson alussa

Study forms and methods

Lukujärjestyksen mukaiseen kontaktiopetukseen osallistuminen.
Itsenäisesti kirjallisten tehtävien tekeminen.

RDI and work-related cooperation

Toteutuksen oppimistehtävä toteutetaan yhteistyössä opiskelijan työyksikön kanssa

Student workload

Yhteensä 135h joka jakautuu: Kontaktiopetus 21h, itsenäinen opiskelu 124h

Evaluation scale

1-5