Service design 2: Customer service process planning (2 cr)
Code: AV00ER68-3001
General information
- Enrollment
- 20.01.2023
- Registration for the implementation has ended.
- Timing
- 23.01.2023 - 03.12.2023
- Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 0 cr
- Virtual portion
- 2 cr
- Mode of delivery
- Distance learning
- Unit
- Open UAS and Continuing education
- Campus
- Ecampus
- Teaching languages
- English
- Degree programmes
- Open University of Applied Sciences
- Teachers
- Tiina Tuovinen
- Teacher in charge
- Tiina Tuovinen
- Groups
-
VOMIIB23SInternational Business, exchange students
- Course
- AV00ER68
No reservations found for realization AV00ER68-3001!
Objective
By the end of this course, students should be able to
know basics of process thinking and terminology in that field
understand meaning of processes in business development
know how to visualize service business
understand basics of measuring service processes.
Evaluation scale
1-5