Service design and business development (5 cr)
Code: LT00EB12-3003
General information
- Enrollment
-
02.01.2023 - 15.01.2023
Registration for the implementation has ended.
- Timing
-
09.01.2023 - 30.04.2023
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- Finnish
- Seats
- 20 - 100
- Degree programmes
- Degree Programme in Business Management
- Teachers
- Heli Juntunen
- Teacher in charge
- Heli Juntunen
- Groups
-
LTMI21SMBusiness Management, part-time studies
-
VV2022-2023Optional studies 2022-2023
-
LTMI21SVABusiness Management, online studies
-
LTMI21SVBBusiness Management, online studies
-
VV2023-2024Optional studies 2023-2024
- Course
- LT00EB12
Objective
You can develop current and new services in an interactive and user-driven way and take into account the possibilities of digitalization of services.
You can utilise the methods of service design and productisation.
You can choose and apply interactive development methods and models in practice.
You can work as a development team member.
Content
How is the service offering evaluated, renewed and developed in the digital operational and competitive environment?
How can customer experiences be considered as a basis of service development?
How are services developed in a user-driven and interactive way?
What are the basic concepts, goals and methods of service design?
How does the service design process advance?
What does the productisation of services mean?
Evaluation scale
1-5