Service design (5 cr)

Objective

• You learn the basics of service design, conceptualization and productization.
• You can utilize the appropriate essential methods in service design.
• You can identify the opportunities of service design as a tool in planning at strategic level.

Content

What are the essential concepts and tools in service design, conceptualization and productization?
For what purposes and how will service design methods be used in development processes?

Course material

Marc Stickdorn & Jakob Scneider, 2011:
This is Service Design Thinking

Satu Miettinen / Mikko Koivisto (eds.), 2009:
Designing Services with Innovative Methods

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed.
Independent track:
The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
Blended track:
Contact the teacher
Web Studies, Independent Studies

Student workload

5 crs means 135 hours student´s work

Course part description

It is estimated: learning exercises and the student's self-reflection.
Grounds: contents, plane of exercises and the student's own estimate of the learning.
Active participation and approved assignments
Excellent (5), Good (4-3), Satisfactory (2-1) Fail (0)

Evaluation scale

1-5