Service conceptualization (10 cr)

Code: MY00BJ06-3007

General information

Enrollment: 06.11.2023 - 17.11.2023
Registration for the implementation has ended.

Timing: 08.01.2024 - 31.05.2024
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 10 cr

RDI portion: 9 cr

Unit: Department of Culture

Campus: Kouvola Campus

Teaching languages: Finnish

Seats: 20 - 32

Degree programmes: Degree Programme in Service Design

Teachers: Marjo Suviranta; Minna Pimiä

Teacher in charge: Marjo Suviranta

Groups: PAKV23KM
Service design, part-time studies

Course: MY00BJ06

Realization has 1 reservations. Total duration of reservations is 8 h 0 min.

Time	Topic	Location
Sat 04.05.2024 time 09:00 - 17:00 (8 h 0 min)	Palveluiden konseptointi MY00BJ06-3007	357 Teorialuokka (80+1), Kaarisali päärakennus

Changes to reservations may be possible.

Objective

You can specify the objectives, definitions and business model to the service concept based on the studies.
You can utilize brainstorming methods innovatively and widely in the developing of the concept.
You can visualize the planning, estimate it and design alternative solutions together with the interest groups.

Content

How do you design and carry out the service concept to a chosen task field?
How do you analyze and justify the choices of different phases?
How do you present and test planned service concept with stakeholders?

Course material

Osterwalder, A., Pigneur, Y., Bernarda, G. & Smith, A. 2014. Value Proposition Design. How to create products and services customer want. New Jersey: John Wiley & Sons Inc
Stickdorn, M. & Schneider, J. (EDS.) 2012. This is service design thinking. Basics -Tools - Cases. Amsterdam: BIS Publishers

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed. Applying research methods and writing a study.

Independent track:
The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
• witch parts of the study module you have to participate in teaching
Blended track:
Contact the teacher
Web Studies, Contact lessons, Independent Studies

RDI and work-related cooperation

Työelämäyhteistyö opiskelijan oman yrityksen tai työpaikan kanssa tai Xamkin yhteistyötahon kanssa. Tarkennetaan opintojakson alussa.

Student workload

One credit is 27 hours
10 credits is 270 hours

Assessment methods and criteria

It is estimated: learning exercises and the student's self-reflection.
Grounds: contents, plane of exercises and the student's own estimate of the learning.
Active participation and approved assignments
Excellent (5), Good (4-3), Satisfactory (2-1) Fail (0)