Service design project (5 cr)

Objective

You can utilise practical information and skills in the Service Design Project which is done in cooperation with the company.
You can operate in multidisciplinary team

Content

How can methods and ways of action of the service design be utilised together in the developing of the service with the company?
How team and customer company can benefit from your own know-how?

Course material

Marc Stickdorn & Jakob Scneider, 2011:
This is Service Design Thinking
Satu Miettinen / Mikko Koivisto (eds.), 2009:
Designing Services with Innovative Methods

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed.
Independent track:
The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
• witch parts of the study module you have to participate in teaching

RDI and work-related cooperation

Students develop the project in cooperation with Xamk RDI-projects or companies.

Student workload

5 cr means 135 hours student´s work

Evaluation scale

1-5

Assessment methods and criteria

Oma reflektio ja arvio, vertaisarviointi sekä opettajan ja yhteistyöyrityksen arviointi.
- Opiskelija osaa hankkia, käsitellä, tuottaa ja arvioida kriittisesti monialaista tietoa erityisosaamisalueellaan
- Opiskelija hallitsee palvelumuotoiluprosessin ja osaa soveltaa sitä tavoitteellisesti
- Opiskelija osaa visualisoida tietoa informatiivisesti ja hyödyntää visualisointimenetelmiä monipuolisesti
Aktiivinen osallistuminen opetukseen ja harjoitustöiden hyväksytty suorittaminen.
Kiitettävä (5), hyvä (4-3), tyydyttävä (2-1); hylätty

Qualifications

Basic knowledge about the service design and the conceptualization of the service are required