Service design (5 cr)
Code: LT00DP40-3011
General information
- Enrollment
-
07.04.2025 - 21.04.2025
Registration for the implementation has begun.
- Timing
-
01.09.2025 - 01.12.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- RDI portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Department of Business
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Business Management
Realization has 5 reservations. Total duration of reservations is 14 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Mon 01.09.2025 time 09:00 - 11:30 (2 h 30 min) |
Palvelumuotoilu LT00DP40-3011 |
149
Byod-/teorialuokka (32+1), päärakennus
|
|
Mon 29.09.2025 time 13:30 - 16:00 (2 h 30 min) |
Palvelumuotoilu LT00DP40-3011 |
140
Teorialuokka (40+1), päärakennus
|
|
Mon 13.10.2025 time 09:00 - 11:30 (2 h 30 min) |
Palvelumuotoilu LT00DP40-3011 |
250
Byod-/teorialuokka (27+1), päärakennus
|
|
Mon 10.11.2025 time 13:00 - 16:30 (3 h 30 min) |
Palvelumuotoilu LT00DP40-3011 |
141
Teorialuokka (40+1), päärakennus
|
|
Mon 01.12.2025 time 14:00 - 17:00 (3 h 0 min) |
Palvelumuotoilu LT00DP40-3011 |
141
Teorialuokka (40+1), päärakennus
|
Objective
You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).
Content
What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?
Course material
The study materials are provided by the teacher in class or via the Learn platform.
Study forms and methods
• The implementation entails 5 contact lessons on Kouvola campus and unscheduled online study. Attendance in the contact lessons is recommended.
• The course is carried out within the group's curriculum schedule. The students must complete 2-3 individual assignments and 1 group assignments.
• The teacher provides guidance during and after contact lessons and online.
• Feedback is provided by different methods, in writing and/or orally. Also, peer feedback can be used.
RDI and work-related cooperation
A project assignment is completed in groups. / Assignments can be completed with reference to tasks given by one’s employer or in connection to developing a product.
Timing of exams and assignments
There is no exam in this course.
Learning assignment return schedules are published on the Learn platform at the start of the study period. All learning assignments must be completed in accordance with the schedule found on the Learn platform in order to obtain an acceptable performance from the course. Assignments returned late are automatically assessed as rejected.
Student workload
• 1 ECTS credits equals 27 hours of work by the student.
• In a 5-credit course, the student's total maximum workload is approximately 135 hours including lessons, group work and independent study.
Further information
Students who have been accepted for the study course will be transferred to the Learn platform automatically at the start of the study course.
Evaluation scale
1-5
Assessment methods and criteria
The student’s performance is assessed with reference to the learning objectives and assessment criteria of the course. The completion of the course requires all tasks to be completed with a passing grade.