User and customer experience (5 cr)

Objective

You can take a holistic view of users and customers as part of the design process.

You can utilize existing knowledge and design models in your field.

You can identify users and customers' needs and take them into account in your design work.

You can make observations and collect user and customer data using a variety of methods.

Content

How do you consider and engage users and customers holistically in your design?

How do you use previous knowledge and design models in your design?

How do you identify and consider the needs and wishes of users and customers in your design?

How do you observe and collect user and customer information using different methods?

Course material

The Measure of Man and Woman: Human Factors in Design Revised Edition by Henry Dreyfuss Associates (2001)
User understanding research methods
www.ttl.fi/en

Study forms and methods

Scheduled track:
Teaching organized according to timetable, in addition to working order share of the independent work as agreed.

The learning process that has been integrated into the work will be possible if in your assignments you can develop the know-how that has been mentioned in the objectives and contents of the study module. Contact the teacher of the study module before the beginning of the study module in good time to determine it
• is the learning process that has been integrated into the work possible in your own assignment
• what kind evidence you are able to give from your know-how
• witch parts of the study module you have to participate in teaching

RDI and work-related cooperation

Students co-operate with companies to study User information and user understanding. The student will apply for suitable collaborative companies for their own development work.

Student workload

5 credits means 135 hours students work.

Evaluation scale

1-5

Assessment methods and criteria

It is estimated: learning exercises and the student's self-reflection.
Grounds: contents, plane of exercises and the student's own estimate of the learning.
Active participation and approved assignments
Excellent (5), Good (4-3), Satisfactory (2-1) Fail (0)