Management systemsLaajuus (5 cr)

Objective

You understand the importance of quality as a whole.
You know the most significant management systems.
You understand the principles of standardized management systems.
You understand the importance of management systems and standards for business.

Content

What is quality and what are standards?
What are the key principles of ISO management systems?
What other business management systems are there in addition to ISO?
How can business be improved through management systems and standards?

Accomplishment methods

Students can
a. use professional vocabulary and concepts extensively and proficiently in different situations.
b. justify their information sources in a versatile and critical way.
d. promote and develop operations in customer/client, user and target group situations.
e. assess and develop models, methods, software and techniques.
g. edistää eettisten periaatteiden soveltamista ennakoimattomissa tilanteissa.