Responsibility in hospitality servicesLaajuus (5 cr)

Objective

You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.

Content

What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).

Accomplishment methods

Students can
use professional vocabulary and concepts in an expert way in different situations.
critically evaluate information sources related to responsibility in hospitality business.
work as team members in working life expert duties and identify and describe the problems of responsibility in hospitality business.
evaluate operations in customer, user and target group situations concerning responsibility in hospitality business.
choose appropriate models, methods, software and techniques for developing responsibility in hospitality business according to the purpose and justify these choices.
apply critically the ethical principles of hospitality business in different situations.