Practical training of a tourism and hospitality employeeLaajuus (15 cr)

Objective

You know the values, strategy, operational and financial foundations of your practical training organisation and the different tasks involved.
You are able to work as a team member in customer and other service and/or production roles in your practical training place in line with the organisation's objectives.
You are able to apply your service and/or production skills in the tourism and hospitality sector.
You are able to describe and analyse the service and production processes of your practical training place from the perspective of responsibility, multiculturalism, hospitality and digitalisation.
You deepen your professional skills through your practical training.

Content

How do values, strategies, action plan and finances steer the work of the practical training organisation?
What type of duties are there in the practical training organisation?
How do you perform customer, service and/or production tasks as a team member in line with the objectives of the practical training organisation?
How do you apply your customer, service and/or production skills in the organisation in your work during practical training?
What are the service and/or production processes of the practical training place in terms of responsible operations, multiculturalism, hospitality and digitalisation?
How do you assess your own development as a student of hospitality management?

Accomplishment methods

Students can:
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.

Students write a report on the practical training according to the instructions and prepare to discuss the report in a debriefing after practical training.