Client understanding in cultural wellbeing servicesLaajuus (5 cr)

Objective

You can define the basic concepts of service design.
You can identify factors affecting the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.

Content

What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied and described?

Qualifications

Theoretical basis of cultural wellbeing

Evaluation

Students can
a. acquire, process, produce and critically evaluate cross-sectoral information about wellbeing.
b. solve demanding problems in research, development and / or in innovation.
c. assess, produce and manage multidisciplinary cultural wellbeing service processes.
d. develop their own thinking skills independently.
e. evaluate strategic approaches and justify their use from the management and development perspective.
f. work independently as an expert or as an entrepreneur in the cultural wellbeing field.
g. communicate and interact in demanding international contexts in the cultural wellbeing field.