Multichannel strategiesLaajuus (5 op)

Osaamistavoitteet

You can analyze and draw conclusions regarding the effects of the digital competitive environment to the marketing of a company.
You can identify and evaluate customers’ needs for omnichannel service
You can evaluate and plan how to improve business with multichannel strategies.
You can choose and apply various means to produce multichannel customer service and you can justify your choices.

Sisältö

How does the digital competitive environment affect a company’s marketing?
How to utilize multichannel strategies in sales, delivery, communication and customer service?
How to identify customers’ needs and wants for omnichannel service?
What are benefits and challenges of multichannel marketing?

Lisätiedot

- On-line course
- Instruction language is English.

Arviointi

a. You are able to find, study, produce and evaluate critically data related to factors affecting company’s marketing
b. You are able to solve demanding problems in research and development work.
e. You are able to evaluate strategic approaches and justify their use in terms of management and development.