Service designLaajuus (5 cr)

Objective

• You learn the basics of service design, conceptualization and productization.
• You can utilize the appropriate essential methods in service design.
• You can identify the opportunities of service design as a tool in planning at strategic level.

Content

What are the essential concepts and tools in service design, conceptualization and productization?
For what purposes and how will service design methods be used in development processes?

Accomplishment methods

Students can
- manage appropriate methods of information search
- carry out interrelated tasks fluently
- justify their actions in customer, user and target group situations
- apply the key models, methods, software and techniques of the professional field