Study Guide

Objective

You can define service design at the theoretical and at a practical level.
You can define the basic concepts and ways of action of the service design.
You can utilise the central methods of the service design.
You can identify the possibilities of the service design as a tool in the planning of the strategic level.

Content

What are the central concepts of the Service Design?
How do I utilize the methods of the Service Design in the developing tasks?
How is the Service Design suitable as a method of the planning of the strategic level?