SCM service designLaajuus (5 cr)

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Evaluation

Students are able to

a. use professional vocabulary systematically.
d. work together with customers/clients, users and target groups.
e. use the key models, methods, software and techniques of the professional field.