User-driven digital servicesLaajuus (5 cr)

Objective

You learn to improve your and your company’s actions to be more customer-oriented and digital-based
You learn the principles of information systems work and design process
You learn to recognize systems that have good usability

Content

What is user centered design?
What is service? How to measure QoS?
How digital web service is defined?
How digital web service is planned?
How to measure usability of a service?
How to implement usability testing of digital service?

Qualifications

Common digital skills are required

Materials

Data analytics, Information security awareness

Accomplishment methods

a. use professional vocabulary systematically
c. identify interrelated tasks
d. work together with customers, users and target groups