User and customer experienceLaajuus (5 cr)

Objective

You can take a holistic view of users and customers as part of the design process.

You can utilize existing knowledge and design models in your field.

You can identify users and customers' needs and take them into account in your design work.

You can make observations and collect user and customer data using a variety of methods.

Content

How do you consider and engage users and customers holistically in your design?

How do you use previous knowledge and design models in your design?

How do you identify and consider the needs and wishes of users and customers in your design?

How do you observe and collect user and customer information using different methods?

Accomplishment methods

Students can

a. use professional vocabulary systematically.

b. look for information in the key information sources of the field.

d. work together with customers/clients, users and target groups.

e. use the key models, methods, software and techniques of the professional field.

g. justify their actions according to the ethical principles of the professional field.