Service innovationsLaajuus (5 cr)

Objective

-you know how to define service innovation
- know how to utilize the innovation process to create service innovation
- know how to identify and utilize various tools and processes to develop customer-oriented service innovation

Content

What are service innovations?
How can service innovation be developed?
What tools and processes can be utilized in the innovation process of customer-oriented service?

Qualifications

Palvelun konseptointi